Privacy Policy
Last updated: January 17, 2026
1. Introduction
MakeQuote ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Shopify application.
2. Information We Collect
We collect the following types of information:
- Shop Information: Store name, domain, email address, and Shopify plan when you install our app.
- Customer Files: 3D model files (STL) uploaded by your customers for quote generation.
- Order Data: Order information related to quotes generated through our widget.
- Usage Data: Information about how you use our app, including feature usage and error logs.
3. How We Use Your Information
- Generate instant quotes for 3D printing services
- Process and track orders
- Provide customer support
- Improve our services and features
- Send important updates about our service
4. Data Storage and Security
We store your data securely using industry-standard encryption. Customer-uploaded 3D model files are:
- Stored in encrypted cloud storage (Tigris/S3)
- Automatically deleted after 30 days
- Accessible only to authorized store administrators
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service providers who assist in operating our application
- Legal authorities when required by law
6. Your Rights (GDPR)
If you are in the European Union, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
7. Data Retention
We retain your data for as long as your Shopify app is installed. Upon uninstallation:
- Account settings are deleted immediately
- Customer files are deleted within 30 days
- Order records are retained for legal compliance
8. Contact Us
For privacy-related questions, contact us at:
Email: support@makequote.app
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.